Loading... Please wait...

To Your Door

SHIPPING INFORMATION

Order times are listed below. We have set these times to coordinate with the opening of the Honolulu Fish Auction and shipping deadlines established by our carriers. This way your fish goes from the boat to your door within 48 hours (depending on your location) and stays fresh in our custom packaging. If you have any questions, our customer service representatives are happy to help! Please call us at (888) 475-6244 or email us at customerservice@honolulufish.com. Honolulu Fish Company is open weekdays 4:30 a.m. to 1 p.m. HST | 10:30 a.m. to 7 p.m. EST.

East Coast Customers

Orders placed by Monday at 7 p.m. EST/1 p.m. HST will be delivered on Wednesday.
Orders placed by Tuesday at 7 p.m. EST/1 p.m. HST will be delivered on Thursday.
Orders placed by Wednesday at 7 p.m. EST/1 p.m. HST will be delivered on Friday.
Orders placed by Thursday at 7 p.m. EST/1 p.m. HST will be delivered on Saturday* (if Saturday delivery is available).
Orders placed AFTER Thursday at 7 p.m. EST/1 p.m. HST will be delivered on Wednesday.
When Saturday delivery is unavailable, orders received by Thursday at 7 p.m. EST/1 p.m. HST will be delivered on the following Wednesday.

Saturday delivery*:NOT ALL AREAS have an available Saturday delivery schedule.

Saturday* deliveries are also LIMITED TO ONLY SHIP TO FEDEX OFFICE LOCATIONS FOR PICKUP. Contact our office at (866)919-3474 to find the nearest location in your area, or simply go to: http://local.fedex.com

West Coast Customers

Orders placed by Monday at 4 p.m. PST/1 p.m. HST will be delivered on Wednesday.
Orders placed by Tuesday at 4 p.m. PST/1 p.m. HST will be delivered on Thursday.
Orders placed by Wednesday at 4 p.m. PST/1 p.m. HST will be delivered on Friday.
Orders placed by Thursday at 4 p.m. PST/1 p.m. HST will be delivered on Saturday (if Saturday delivery is available).
Orders placed AFTER Thursday at 4 p.m. PST/1 p.m. HST will be delivered on Wednesday.
When Saturday delivery is unavailable, orders received by Friday at 4 p.m. PST/1 p.m. HST will be delivered on the following Wednesday.

Saturday delivery*:NOT ALL AREAS have an available Saturday delivery schedule.

Saturday* deliveries are also LIMITED TO ONLY SHIP TO FEDEX OFFICE LOCATIONS FOR PICKUP. Contact our office at (866)919-3474 to find the nearest location in your area, or simply go to: http://local.fedex.com

Shipping Rates

Shipping is free. The minimum required order is 3 pounds per product.

Where We Ship

Honolulu Fish Company ships directly to any doorstep in the U.S. serviceable by UPS and FedEx.

Signature Policy

To ensure your fish is delivered on the first attempt we strongly recommend you use a business address where a person at least 18 years of age can sign for the package. Packages cannot deliver to a post office box. 

Return Policy

At HonoluluFish.com 100% customer satisfaction is our goal. We value your opinions and encourage your communication with us. We want to make sure that any problems are taken care of as soon as possible. If you suspect your fish purchase has a quality issue, please do not eat it. Please repack the fish in original box, and email us at customerservice@honolulufish.com , or call us toll-free at 888.475.6244 to arrange the pick-up and return of the fish for inspection. As soon as we receive your return, we will send you a replacement of the same fish (if it is available) or we will refund you the cost of that fish purchase net. Please inspect your shipment immediately upon receipt to confirm accuracy. If your order is wrong please contact our customer service department within 3 days at 888.475.6244 to arrange the return and replacement as well.

Insurance

Your package is automatically insured against shipping damage up to $100. If you would like to insure your package for more than $100, please contact us.

View Cart Go To Checkout